Service / Repair

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NOTE: If you only need a replacement battery door, clamp, or other part for your product, see the “Replacement Parts” section below.

If you require service for your OnBoard product, print this service request form. Return the completed form, the item for service, and the appropriate processing fee to the address listed on the service request form.

Product Warranty Shipping & Processing Fees
Product Within North America
Intellitouch Tuners USD 8.00
Intellitouch Wireless USD 15.00
CenterPitch Tuners USD 8.00
Beatnik Rhythmic Analyzers USD 20.00

International: Contact us by phone or email for Warranty Repair Service & Handling fees.

Please submit the exact amount, change will not be returned. Repairs will be shipped to the address provided using the carrier of our choice (i.e. USPS). If you require faster service using freight carriers such as UPS, FEDEX, DHL, etc., please call or email us (hello@onboardresearch.com) so we can arrange the proper service to you. For Repairs outside of the U.S. and Canada, only Money Orders payable to OnBoard Research are accepted. When requesting freight service other than the United States Postal Service, the customer will be responsible for the carrier charges. OnBoard reserves the right to change the terms of this warranty at any time and without notice. Batteries are not covered by this warranty.

 

Address

2309 SPRINGLAKE RD STE 630
FARMERS BRANCH, TX 75234 USA

: 214-239-4005

: hello@onboardresearch.com


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